Shipping

What locations do you ship to?

The Kazoo Krew ship throughout Australia as well as world-wide (with some exceptions) from our warehouse in Kemps Creek, NSW. If you can't ship to your address via the checkout, contact us for a custom quote.

How much does shipping cost?

For orders delivered in Australia, our shipping rates are:. For orders over $149 - shipping is free!. International shipping rates are calculated at check out.

Do you deliver to PO boxes?

Sure, however, the item needs to fit in the PO Box, so if this is going to be an issue we'll need an alternative address to ship to.

Do I need to sign for my package?

We mark all our deliveries with ‘Authority to Leave’ unless otherwise stated, so if you want to sign for your package, please specify in the checkout process.

Can I change the delivery address for my order?

If you need to change the delivery address, please get in contact ASAP. If your order hasn’t been dispatched, we’ll do our best to update the address before we send it off. If your order has already been sent, we can still change the address but ther

International Shipping Information

International shipping rates are calculated at check out. We do not ship to New Zealand - you can find our products in all Animates stores. Bulky, heavy items such as our Kitty Playground are not available for world-wide shipping through our website.

Shipping Timeframes (Australia)

We know your doggos are hassling the postman every day to see if their goodies have arrived, and we promise to get them to you as fast as caninely possible. Orders are dispatched within 3 business days after we receive them. Once dispatched, please a

Can I get items delivered to multiple addresses?

We are happy to send out items to multiple addresses, just make a separate order for each address.

When will my order be shipped?

We aim to get your goodies to you as fast as possible, so we aim to dispatch orders within 1-3 business days. During sale periods, order delays can be expected as our warehouse team work through high volumes of orders. Please allow for an additional

When will my package arrive?

Once dispatched, please allow 2-3 business days for delivery service within metropolitan areas. For orders outside metropolitan areas, please allow an additional 1-2 business days and up to 5 business days for WA, parts of QLD, NT and Tasmania. As wi

What happens if I’m not home when my delivery arrives?

If you won’t be home, send it to work or somewhere else safe is possible because we mark all our deliveries with ‘Authority to Leave’ (unless otherwise arranged prior to dispatch).

Where do you ship from?

The Kazoo Krew send out orders from our warehouse in Kemps Creek, NSW, Australia.

What is the Christmas shipping cut off date?

We recommend getting your Christmas shopping in as soon as possible due to the busy nature of the season, but here are the shipping cut-off dates provided by AusPost. Standard shipping within Australia: 15th December. Express shipping within Australi

Furriendzy & Bark Friday Sales Period Shipping

During our busy sales periods, our Warehouse Elves get inundated with orders from our ameowzing customers! Due to the high volume of orders during our sale, dispatch times might be a little longer than usual. Our team is working hard to get your orde

Boxing Day Sale & Christmas Holiday Shipping

Our Warehouse Elves are taking a well-deserved break over the Christmas period, and will be back in the office from January 2nd to make tails wag. Orders placed from 24th December 2024 to 1st January 2025 will be dispatched from January 2nd, 2025. Ou