Shipping Timeframes (Australia)Updated 8 months ago

We know your doggos are hassling the postman every day to see if their goodies have arrived, and we promise to get them to you as fast as caninely possible.

Orders are dispatched within 3 business days after we receive them.

Once dispatched, please allow 2-3 business days for delivery service within metropolitan areas.

For orders outside of the metropolitan area, please allow an additional 1-2 business days and up to 5 business days for WA, parts of QLD, NT and Tasmania.

We pride ourselves on our customer service. If something goes wrong or is taking too long, please let us know and we’ll do whatever we can to fix it and improve.

During sale periods, order delays can be expected as our warehouse team work through high volumes of orders. Please allow for an additional 5 - 7 days on top of standard delivery timing during this period.

Orders are shipped by Australia Post or Direct Freight Express.

Tracking information and updates will be sent to you so that you (and your pet) can follow your parcel until it arrives on your doorstep. If you won’t be home, maybe send it to your work or somewhere else that’s secure, as we mark all our deliveries with ‘Authority to Leave’ (unless otherwise arranged prior to dispatch).