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Returns

Creating A Return

Our returns process is run through Australia Post at your own cost. To return your order, simply follow the steps here. We will happily provide you with a full refund for all full price items that adhere to the below conditions:. Please note, all ite

What do I do if my item is damaged or faulty?

If you have received a faulty, damaged or incorrectly described product, please contact us as soon as you become aware using the contact form.

Is the delivery fee refundable on a returned order?

Returns due to faulty/damaged or incorrect items only will be covered by Kazoo.

How long do refunds take to process?

Our Kazoo Krew will do their best to process your refund as soon a possible!. Please leave up to one week for refunds to go through.

I received an incorrect item, what do I do?

Oops - sorry! Please let us know, so we can fix this for you. You can reply to your order confirmation email, or submit an enquiry via our contact form. Please include your order number and details on what went wrong.