Returns
Returns Policy
If you purchased Checkout Plus with your order, you are eligible for a free return label on any qualifying items. If you haven't purchased Checkout Plus, you will be required to cover the return shipping cost. To start your return, simply follow the
What is Checkout Plus?
When you opt-in for Checkout Plus at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free!. If you decide not to buy return coverage you can still return your items, but
What do I do if my item is damaged or faulty?
As a passionate small family business, we strive to ensure all of our customers have a furbulous experience with our online store. If you have received a faulty, damaged or incorrectly described product, please contact us as soon as you become aware
Is the delivery fee refundable on a returned order?
Returns due to faulty/damaged or incorrect items only will be covered by Kazoo.
How long do refunds take to process?
Our Kazoo Krew will do their best to process your refund as soon as possible! Generally, returns are processed within one week of it arriving back at HQ. If you'd like to check on the progress of your return at any time, simply contact our friendly t
I received an incorrect item, what do I do?
Oops - sorry! Please let us know, so we can fix this for you. All you need to do is let us know through our returns form, so we can process a replacement item.
Can I exchange my item?
You sure can, provided that your item wasn't a final sale product. Items returned for an exchange must adhere to our Returns Policy, so please ensure your item qualifies. If you're unsure, please don't hesitate to contact our furriendly team via the