Returns PolicyUpdated 25 days ago

If you purchased Checkout Plus with your order, you are eligible for a free return label on any qualifying items. 

If you haven't purchased Checkout Plus, you will be required to cover the return shipping cost.

To start your return, simply follow the steps here.

We will happily provide you with a full refund for all full price items that adhere to the below conditions. We can also facilitate an exchange through this portal, simply follow the steps via the link above.

1. Item is not marked as Final Sale at time of purchase (you can find this at on the product page).
2. Item is returned within 30 days of purchase.
3. The item is unused and in its original condition (yes Barney, that means unchewed by you!)
4. The item is in its original packaging and all original tags attached
5. Any sealed products must be unopened with seal intact and in original packaging
6. We cannot offer refunds or exchanges on edible pet treats

Please note, all items will be inspected on return and it remains at the discretion of Kazoo whether the item will be accepted for refund based on quality control.