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Swag Club Loyalty Program

What is Swag Club?

Swag are goodies right? It's also what you get when you put an 's' in front of wag, and we're all about Making Tails Wag.But most importantly, it's the name of our loyalty membership club at Kazoo. You can earn Swag (and get those tails wagging) with

Wait, I was already in Swag... what about my points?

Much like your pets, we’re supaw loyal. So if you were an existing member of our original loyalty program, all of your valid points will be moved across into your new account. Your tier status will also reflect this level of points, so you may alread

How do I join Swag Club?

All you need to do to join our loyalty and rewards program is to create an account with us!. Join here, or create an account on our website and you’ll automatically be enrolled in loyalty so you can start earning points immediately.

What benefits do I get in the loyalty program?

The more you shop, the more benefits you earn!. You’ll be able to earn points for any purchases you make and unlock new rewards by levelling up in our program and interacting with Swag Club’s features. The full list of benefits and rewards can be fou

How is my tier status determined?

Tier status is determined by your yearly spend. The more you spend, the higher the status and the more goodies you'll recieve. Take a look at our thresholds for tiers on the program page to find out more.

How long does my tier status last?

Once you are in Furriend, Compawnion or Pawtner, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

How do points work?

For each dollar spent, you earn 1 point. Earned points are converted into promotional redemption award dollars. You can apply these reward dollars to future purchases you make to make more out of your purchases. You can redeem your points for voucher

Do all purchases count for points?

All of your purchases made on kazoo.com.au will count for points. You need to make sure you are logged into your account for your points to be added to your account. Some exclusions may apply, but you will be explicitly notified if a purchase does no

Do my in-store purchases count for points?

Any purchases of Kazoo products in-store with our stockists are not eligible for Swag. Similarly, you won’t be able to earn points on any purchases made online with our other online stockists. Some of our stockists have their own pawsome loyalty or r

What happens if I return my items?

Upon the return of an item, the spend amount applied to your tier status for the original purchase will be deducted from your account.

When will my points expire?

Your points will expire after one year from the date they are earned, so don't forget to use them up!. And don't worry, we'll remind you when they are about to expire, so that you can make the most of your Swag Cash benefits.

How do I redeem my Swag Cash points?

Exchanging your points for great rewards couldn't be easier! Simply visit the Swag Club program page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward. From there, you can paste the coupon code at the

How do referrals work?

If you want to do something supaw nice for your furriends and family, you can share your unique link with them so that they get a discount on their first purchase. Share your link via email or via social media, and you’ll receive points in your accou

How will I receive my birthday reward?

All members who have provided their birthday information will receive 50 bonus points (equal to $5 Swag Cash). You'll find your birthday points awarded in your account when you're logged in.

Where's my free gift?

We've made some slight changes to the rewards for each tier, which means free gifts are no longer included in each order, but don't despair! We're working to improve our promos and freebies so that they are included as a random surprise for all custo

Can I use more than one Swag Cash voucher at a time?

Thanks for being such a loyal Kazoo customer!. Unfortunately, only one code can be applied at the checkout per transaction, so you can save your secondary code for your next online purchase.