Kazoo

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If a payment doesn't go through, we'll let you know by email and attempt to process it again. To avoid a missed delivery, make sure your payment details are up to date in your account.

What happens if my payment fails?

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Returns Policy

What is Checkout Plus?

What do I do if my item is damaged or faulty?

Is the delivery fee refundable on a returned order?

How long do refunds take to process?

I received an incorrect item, what do I do?

Can I exchange my item?

Returns

What locations do you ship to?

How much does shipping cost?

Do you deliver to PO boxes?

Do I need to sign for my package?

Can I change the delivery address for my order?

International Shipping Information

Shipping Timeframes (Australia)

Can I get items delivered to multiple addresses?

When will my order be shipped?

When will my package arrive?

What happens if I’m not home when my delivery arrives?

Where do you ship from?

What should I do if an item is missing from my delivery?

Shipping

How do I cancel my order?

Can I change the delivery address of my order?

Kazoo HQ Christmas Closures

Can I request specific items or colours from sets that are generally chosen at random?

How do I leave a review for a product?

Can I receive a tax invoice for my purchase?

How long are gift cards valid?

When Will This Item Be Restocked?

I ordered a pre-order item, when will it arrive?

I've ordered in-stock items as well as pre-order. When will it ship?

Order Updates

Do you offer a discount for new customers?

Why isn't my discount code working?

How do I use discount codes on my order?

Discounts

How can I make sure I don’t miss out?

Does Kazoo have any current sales or promotions?

When will the next sale run?

How can I save money at Kazoo?

Are Afterpay Day items eligible for return?

Can I use a gift card or Swag Cash during the Afterpay Day sale?

What products are included in the Afterpay Day sale?

Will shipping take longer during the Afterpay Day sale?

Do I need a code to get the Afterpay Day sale discount?

Afterpay Day Sale

What products are included in the Black Friday sale?

Are Black Friday items eligible for return?

Can I use a gift card or Swag Cash during the Black Friday sale?

Will shipping take longer during the Black Friday sale?

Do I need a code to get the Boxing Day sale discount?

Black Friday Sale

What products are included in the sale?

Are Boxing Day sale items eligible for return?

Can I use a gift card or Swag Cash during the sale?

Boxing Day Sale

What products are included in the EOFY sale?

Are EOFY sale items eligible for return?

Can I use a gift card or Swag Cash during the EOFY sale?

Do I need a code to get the Boxing Day sale discount? copy

How can I make sure I don’t miss out on the EOFY sale?

EOFY Sale

Sales & Promotions

Orders, Delivery & Returns

Dog Clothing Size Guide

Dog Collar Size Guide

Walking Harness Size Guide

Recovery Collar Size Guide

What's the best size for my pet?

Dog Bed Size Guide

Size Guides

Where are Barney's Barkery products made?

What do I do if my cookie is broken?

What are the treats made from?

Are sprinkles safe for my dog?

What is the age guide for these treats?

Barney's Barkery

Where are Prime Cuts products made?

What is the age guide for Prime Cuts?

What do you recommend for my dog?

Which treats are best for training?

Which chew is right for my dog? (Our Jaws Score Guide)

How are Prime Cuts treats prepared?

How do I know which treat is high value to my dog?

How do I know if my dog will like the treats?

My dog is a gulper, which treats are safe for them?

How long do the Prime Cuts treats last?

How many treats can my dog have in a day?

Which treats are suitable for training?

Which treats are suitable for puppies?

Which treats are suitable for senior dogs?

How do I store my Prime Cuts treats and bulk treats?

Prime Cuts

Dog Treats

Wombat Bed: How to wash and replace the cover

How do I wash my dog bed?

How are replacement covers secured to the dog beds?

Outdoor Dog Bed: How To Assemble

Which dog beds have removable covers?

Can I order replacement covers for my indoor dog beds?

Which beds are suited for senior dogs?

Why did my bed arrive so flat?

How do I choose the right indoor bed for my dog?

Dog Beds

How do I clean the Hide & Treat Ball?

What treats can I use in my dog's Kazoo enrichment toy?

What do I do if the Coffee Wood chew is cracked?

What is Coffee Wood?

Which toys are best for puppies?

Dog Toys

What is the difference between the Everyday & Premium Crates?

Dog Crates

Deluxe Waterproof Clipper: How To Change The Blade

Dog Grooming Tools

Dog Product Questions

Which treats should I pick for my cat?

Which treats are best for kittens?

How are the treats made?

What are Prime Cuts dehydrated meat cat treats?

How should I feed these treats to my cat?

Are treats with fur okay for my cat?

What ages are Prime Cuts treats suitable for?

My cat has a sensitive stomach, are Prime Cuts suitable?

How do I store these treats to keep them fresh?

Prime Cuts for Cats

Are the Purrfect Purees suitable for all ages?

Do the treats contain any filler ingredients?

How do I feed these treats to my cat?

Can you freeze these creamy cat treats?

How often can I feed this to my cat?

Purrfect Puree

Are these treats healthy for my cat?

What makes Kitty Craves cat treats special?

Can I use these treats for training or enrichment?

What ages are the Kitty Craves suitable for?

Kitty Craves

Cat Treats

Replacement Parts for Cat Trees and Playgrounds

My cat isn't scratching it's new post, what do I do?

Are The Cat Trees Easy to Assemble?

How do I assemble the Cat Workout Wheel?

Kitty Climb Furniture Assembly Instructions

High Bed Cat Scratch Post Assembly Instructions

Corner 3 Level Playground Assembly Instructions

5 Level Playground Assembly Instructions

7 Level Playground Assembly Instructions

Kitty Scratch & Sleep Assembly Instructions

Kitty Scratch & Sleep Assembly Instructions copy

Cat Furniture Assembly

Cat Furniture

Cat Product Questions

What do hermit crabs eat?

Can I let my hermit crab go in the wild?

Why is my hermit crab always hiding?

Where do I find my Krabooz Adoption Certificate?

How deep should the substrate be?

What is molting?

Are your coloured shells safe?

Does my hermit crab need friends?

Where do your hermit crabs come from?

What temperature & humidity should my enclosure be?

When should I use a heat mat?

Does my hermit crab need a pool?

How often should I change the substrate for my hermit crabs?

How often should I change the water?

Should I keep spare Shellz in my enclosure?

What is dechlorinated water? How do I use it?

Where can I read more about the Krabooz?

Does my hermit crab need ocean water?

How do I set up my Krabooz hermit crab heat mat?

How do I install my hygrometer?

Why is my hygrometer not working?

Krabooz

What is the recommended fish species for the Fish TV Tank?

How many fish can fit into the Fish Tank TV?

How many litres does the Tank hold?

What’s included with the Fish Tank TV?

How many mussels should I get for my Fish Tank TV?

Can I add a heater to the Tank?

What are Mussel Mates?

How do I set up my Fish Tank TV water pump?

How do I set up my Fish Tank TV air bubbler and attach it to my ornaments?

Fish Tank TV

How many insects can I keep in the POD?

Can you keep Spiney Leaf and Crown insects together?

Can you keep other types of bugs in the POD?

What do stick insects eat?

How do I care for a stick insect?

How long do stick insects live?

How often do I have to change the substrate in my POD?

What temperature & humidity should the POD be?

Insectimo

My First Pets

What is Swag Club?

Wait, I was already in Swag... what about my points?

Swag Club Loyalty Program

What happens if my payment fails?Updated 8 days ago